Shipping & Delivery

THE INNER GEEK'S DELIVERY OPTIONS

The Inner Geek provides Standard and Express delivery options via Australia Post within Australia and to New Zealand. Both delivery options include tracking. If you require extra cover please contact us.

WHERE DO YOU DISPATCH FROM? WHERE ARE YOU LOCATED?

The Inner Geek is an Australian Owned and Operated business.

All products are dispatched out of our warehouse at 69-73 Christie St, St Marys, NSW 2760. We do not participate in any form of dropshipping.

Due to the nature of our warehouse operations, we are unable to offer customer pickup or public access to our warehouse.

WHAT ARE THE SHIPPING AND DELIVERY COSTS?

At The Inner Geek we like to keep things simple and affordable, charging a flat rate for postage.

Within Australia

  • Standard Shipping – $9.95.
  • Express Shipping – $12.95.

To New Zealand

  • Standard Shipping – $19.95.
  • Express Shipping – $28.95.

WHEN WILL I GET MY ORDER?

All items that are listed as in stock will be shipping out via the chosen shipping method within 1-2 business days (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS). If you place your order after 5pm, please allow an additional day for dispatch.

Within Australia

Standard Shipping

  • delivery in 2 or more business days after dispatch.

Express Shipping

  • next business day, covering 80% of Australian business addresses, private addresses and Post Office Boxes. This service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, it will be delivered using the fastest possible transport links, but it won’t be covered by a Next Day Guarantee.

See Australia Post for more information.

To New Zealand

Standard Shipping

  • delivery in 8-15 business days after dispatch.

Express Shipping

  • Delivery in 6-12 business days after dispatch

See Australia Post for more information.

NOTE:- Due to the COVID-19 global pandemic, please be aware that further delays may occur from time to time.

WHAT ABOUT BACKORDERS?

Rather than delist products or mark them as “out of stock” when they sell out, we offer backordering on most products.

When an item is listed as a backorder it means we have run out of stock and are either waiting on more stock to arrive, or more stock will be purposefully ordered for you.

No we do not simply drop ship products from overseas. These items come from our network of suppliers to our warehouse and are shipped to you from here in New South Wales, Australia. From the time of order, most backorders take approximately 3-5 weeks to arrive. If there are any further delays on backorders we will keep you informed and express post them out to you when they arrive at no extra cost.

CAN I CHANGE MY DELIVERY OPTION AFTER PLACING AN ORDER?

No. You will be unable to edit your order’s delivery option via the website after you have submitted your online order.

CAN I CHANGE OR UPDATE MY ADDRESS ON AN ORDER?

All of our orders are shipped within 1-2 business days of them being placed. Therefore, while it might be possible, you will need to contact us immediately. However there is no guarantee. When contacting us please provide your order number and the updated delivery address.

HOW CAN I TRACK MY ORDER?

Once dispatched we will update your order status and provide a tracking number. With your tracking number head to Australia Post to track the status of your delivery. Please note Australia Post tracking will not become active until the item has been scanned into their depot.

I RECEIVED THE WRONG ORDER/PRODUCTS, WHAT SHOULD I DO?

If you’ve received the wrong order or product, first of all, please don’t use the item. Collect any information you have about your order and then contact us to fix the problem.

I DIDN'T RECEIVE ALL OF MY ORDER, WHAT SHOULD I DO?

Unless we notify you differently, all orders will be shipped out complete. On the occasion where an order has been split we will advise you accordingly and provide additional tracking numbers and dispatch times. This will ensure that we can get your order to its destination as soon as possible. If you have any queries regarding your order, please contact us.

MY DELIVERY ARRIVED DAMAGED, WHAT SHOULD I DO?

It is really disappointing when something goes wrong and your order arrives damaged or broken.

If any products are delivered damaged or faulty or there are any errors in the products delivered to you, please get in touch via our contact page.

Refunds & Returns

If a product or service the consumer (‘you’) buys from The Inner Geek (‘us’, ‘we’) fails to meet a consumer guarantee, you have the right to ask us for a repair, replacement or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor.

PROOF OF PURCHASE FOR REPAIR, REPLACEMENT OR REFUND

To use your rights to a repair, replacement or refund, you are required to keep the receipt or other type of proof of purchase.

A receipt can come in the form of a:

  • a GST tax invoice
  • a cash register or hand written receipt

Other types of proof of purchase include:

  • credit or debit card statement
  • a lay-by agreement (such as Afterpay)
  • a receipt or reference number given for phone or internet payments
  • a copy or photograph of the receipt
  • your email address or order number that links to an account or purchase in our website database

The Australia Consumer Law does not describe what sufficient proof of purchase is. Sometimes you may be asked to provide more than one of these things in order to support your claim. As long as you can reasonable demonstrate that you purchased an item from us, we are bound by law to accept your right to a refund, repair or replacement for an item that fails to meet a consumer guarantee.

Keep in mind that we will not provide you with a refund or a replacement if you simply change your mind.

REPAIR, REPLACEMENT OR REFUND

You can ask us for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

See: Exceptions to consumer guarantees

If you have a minor problem with one of our products or services, we can choose to give you a free repair instead of a replacement or refund. When you have a major problem with one of our products, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

REPAIRS

If the problem with a product or service is minor, you must accept a free repair if the business offers you one.

If we fail to give you a free repair within a reasonable time or cannot fix your problem, you can:

  • get it done elsewhere and pass on the costs the business
  • ask for a replacement
  • ask for a refund
  • recover compensation for the drop in value below the price paid

At The Inner Geek, if we are unable to have the item repaired, we will provide a replacement or refund.

REPLACEMENTS AND REFUNDS

You can ask us for a replacement or refund if the problem with the product is major.

Replaced products will be of an identical type to the product we originally supplied to you. Refunds will be of the same amount you already paid, provided in the same form as your original payment.

We may take into account how much time has passed since you bought the product considering the following factors:

  • type of product
  • how you are likely to use the product
  • the length of time for which it is reasonable for you to use the product
  • the amount of use it could reasonable be expected to tolerate before the failure becomes noticeable

For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid.

WHAT IS A MINOR PROBLEM?

A product or service has a minor problem when it can be fixed within a reasonable period of time.

WHAT IS A MAJOR PROBLEM?

A product has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is significantly different from the sample or description
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time
  • it is unsafe

A service has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
  • it creates an unsafe situation

RETURNING THE PRODUCT

You are entitled to return a product if you believe that there is a problem. You will be responsible for the return postage costs. However, you are entitled to recover reasonable postage or transportation costs from us if the product is confirmed to have a problem, so keep your receipts.

You do not have to return products in the original packaging in order to receive a refund.

If the product is found not to have a problem, you will be required to pay the postage and inspection costs. An estimate of these costs will be provided to you before the return is arranged, and the costs will not be inflated by us in an attempt to deter you from pursuing your claims.

If you have any queries or concerns, further information can be obtained by contacting us at sales@theinnergeek.com.au.

Version 5

10 January 2021